WHO ARE WE: Sparkling Spaces is a professional custom cleaning services, fully insured, bonded, and background checked.

OFFICE HOURS: Our office is open Monday through Saturday 8:00 A.M. to 5:00 P.M.

CONDUCT: Our cleaners do not smoke, eat or drink while in your home, nor do they watch TV or play the radio. They do not answer the phone or the doorbell. They are there for only one reason, to clean your home.

TEAM: We try to keep the same members coming to your home each visit, but we cannot always do that due to illness, vacation or promotions. However, if you have a preference, we will try to honor it.

ARRIVAL TIME: Please allow us the flexibility of our arrival between the allotted 2-hour window. If you require a specific arrival time, we will make every effort to meet a special occasion time request.

EQUIPMENT AND SUPPLIES: We provide our own vacuums, equipment, and cleaning supplies. If a client requires of use of their own cleaning supplies, please make Sparkling Spaces aware prior to the arrival of your cleaner, preferably during booking.

CHANGES OF SCHEDULE OR SERVICE: Our team member’s daily pay is based on the homes and service scheduled. If there is a late notice or and on-the-spot change that reduces their schedule or alters planned service for the day, their income may be affected. The team is instructed to follow the directions on the services requested (which is a reflection of our Service Agreement with you).

Early Notice of Chance: Sparkling Spaces requires 24 hours’ notice for change of schedule or service.
Late Notice of Change: If we do not receive 24 hours’ notice for change of schedule or service a fee of $70.00 is charged.

PAYMENT POLICY: Our pricing is based on full payment on the day of cleaning. Sparkling Spaces only accepts payment in the form of either credit or debit card. Our cleaners do not keep cash on hand. Clients will NOT be charged until service has been completed, however a hold will be placed on your card at 8A.M on the service date to verify funds. This will show up as a pending charge in your bank.

QUALITY CONTROL: Our Quality Control personnel make home inspections and phone calls. They may call you at home or work. We believe that inspections and customer contact is the best way to maintain and improve our high-quality standards. Please call our office if you prefer other arrangements.

NOT SATISFIED?: We guarantee our work. That means if there is an issue with the cleaning we will return at the earliest possible time and correct it. We must, however, be made aware of the problem no later than 24 hours after your cleaning is completed. We offer walk-throughs with the cleaner immediately after service, but if you are not available, our 24-hour guarantee still stands.

LOCKOUTS: A $70.00 fee will be charged when your home is scheduled for that service and the team cannot gain or is refused entrance.

KEYS: Please make sure your home is accessible to us. Most customers provide us with a key, this helps prevent lockouts. Upon completion of the clean, keys are returned in the location where they are initially taken.

SECURITY ALARMS: If your home is equipped with a security system, please ensure that it is in the “OFF” position or inform our office of the codes and input sequence. We will not be responsible for alarms if we do not have codes.

PETS AND PLANTS: If you have pets, our employees do appreciate it when they are secured and that you pick up after them. Our teams are instructed not to enter a house if they believe that an animal, is a threat. Please remember that pets may behave differently if a family member is not present. Due to the individual care that plants require, we are not able to maintain them.

ACCIDENTS: If you have any valuables, heirlooms, etc., they should be put away in order to avoid any accidents. Our personnel are instructed to call our office at once when ANYTHING is damaged and call you advising you of the mishap. Our team will then, discuss options for either repair or replacement should we be at fault. 

CLUTTER: The cleaning will be far more satisfactory if the team does not have a great deal of clutter with which to contend. Please pick up clothes and toys so that we can do our job!

INSECTS: Seasonal insect infestation can be a problem and may prevent us from completely cleaning your home. If ants, roaches, fleas, bed bugs, etc. are encountered, we will not clean or vacuum the area. We will call you regarding the problem.

ITEMS THAT WE WILL NOT CLEAN: There are certain items that we have instructed our team members to leave untouched, including personal computers and all their peripherals; items or containing any body fluids or excretions; and litter boxes. If there are any other addition items that you would like for us to refrain from cleaning or touching, please make us aware at the time of booking.

CHILDREN: If you have small children, please make sure that they are not left alone or exposed to any cleaning supplies. Some products could be harmful if ingested, inhaled or absorbed.

WEATHER: There are times when we determine that it is not safe to travel and/or carry equipment and supplies to your home. When these days occur, we will make every effort to reschedule. Please assist us with your understanding and flexibility in rescheduling.

HOLIDAYS: The legal holidays involving New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas are days in which we do not work. Should your regular cleaning schedule fall on these days, please call the office well in advance should you wish to establish a substitute cleaning day to accommodate the holiday.